The Customer Care Associate (CCA) position plays a crucial role in representing CHANEL by actively responding to diverse inquiries and requests, providing comprehensive information
Job Summary
The Customer Care Associate (CCA) position plays a crucial role in representing CHANEL by actively responding to diverse inquiries and requests, providing comprehensive information.
CCAs will act as brand ambassadors, delivering a seamless customer experience and fostering genuine relationships through thoughtful and consistent communication.
The role involves handling customer inquiries regarding products, after-sales service, and exchanges via phone and email, ensuring excellent customer service.
Matching Summary
The Customer Care Associate (CCA) position plays a crucial role in representing CHANEL by actively responding to diverse inquiries and requests, providing comprehensive information.
Skills & Requirements
Must-have
Customer inquiry response
Complaint handling
Report writing
Communication between departments
Service quality improvement
Nice-to-have
Empathetic communication
Team player
Proactive service attitude
Customer-centric approach
Key Requirements
Consumer-related major or counseling certification preferred