Director Of Customer Success

Uniphore

London, , United Kingdom
Customer success leadership
Enterprise account management
Ai product advisory
As Director of Customer Success, you will own the end-to-end success of our largest strategic F500/G2000 enterprise accounts with annual contract values exceeding $5M

Job Summary

  • As Director of Customer Success, you will own the end-to-end success of our largest strategic F500/G2000 enterprise accounts with annual contract values exceeding $5M.
  • You will serve as a strategic advisor to enterprise clients across Banking, Insurance, Telecommunications, and Retail, orchestrating cross-functional teams and driving AI adoption initiatives.
  • Uniphore is committed to diversity and evaluates qualified applicants without regard to protected characteristics, fostering an inclusive workplace.

Matching Summary

As Director of Customer Success, you will own the end-to-end success of our largest strategic F500/G2000 enterprise accounts with annual contract values exceeding $5M.

Skills & Requirements

Must-have

  • Customer success leadership
  • Enterprise account management
  • AI product advisory
  • Customer Data Platform expertise
  • C-suite relationship building
  • Digital transformation leadership

Nice-to-have

  • Consultative mindset
  • Cross-functional team leadership
  • Multicultural team experience
  • Executive communication skills
  • Strategic business acumen
  • Data-driven decision making

Key Requirements

  • 12+ years customer success or consulting
  • 5+ years with Fortune 500/Global 2000 accounts
  • Proven $5M+ ACV account management
  • 5+ years AI product experience
  • 3+ years CDP hands-on experience
  • Bachelor's degree required; MBA preferred
  • Ability to travel 25% of the time

Work Rights

Not specified

Tailored Resume

Cover Letter