The Learning Operations team handles the Learning Management System (LMS), supports learning intervention launches, and enables virtual and instructor-led training
Job Summary
The Learning Operations team handles the Learning Management System (LMS), supports learning intervention launches, and enables virtual and instructor-led training.
The role requires providing efficient and proactive learning operations support by handling collaborator queries and ensuring alignment to defined processes and compliance standards.
Key responsibilities include ensuring 100% resolution of SNOW tickets within 48 hours, managing user access and permissions, and contributing to team SLAs and KPIs.
Matching Summary
The Learning Operations team handles the Learning Management System (LMS), supports learning intervention launches, and enables virtual and instructor-led training.
Skills & Requirements
Must-have
Learning Management System (LMS)
ServiceNow ticketing tool
Global IM&S compliance
PII compliance standards
MS Excel and PowerPoint intermediate skills
Nice-to-have
Service-first approach
Collaborative leadership skills
Proactive support delivery
Key Requirements
2+ years of experience
Minimum 12 months LMS/LXP experience
Experience in multinational or service delivery environment