Senior Director, Technical Support

Customer.io

Remote
Base: $200,000 - $220,000; bonus/equity: not speci...
Remote
10+ years in technical support
Deep technical fluency
Hands-on experience with ai
You will lead a team responsible for resolving customer issues and scaling support efficiently

Job Summary

  • You will lead a team responsible for resolving customer issues and scaling support efficiently.
  • This role involves designing AI-driven systems and workflows for Technical Support.
  • You will partner with Engineering and Product to influence product improvements based on customer feedback.

Matching Summary

You will lead a team responsible for resolving customer issues and scaling support efficiently.

Salary

Base: $200,000 - $220,000; Bonus/Equity: Not specified; Benefits: 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums

Skills & Requirements

Must-have

  • 10+ years in Technical Support
  • Deep technical fluency
  • Hands-on experience with AI

Nice-to-have

  • Empathy for customers
  • Operational excellence
  • Inclusive leadership

Key Requirements

  • 5 years in senior leadership
  • Experience building escalation frameworks
  • Strong operational acumen

Work Rights

Not specified

Tailored Resume

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