SEEK is seeking a Customer Success Manager for their Kuala Lumpur office, who will partner with Sales to drive product adoption and improve recruitment outcomes for clients. The role requires strong analytical skills, face-to-face client engagement, and the ability to deliver training and presentations
Job Summary
Partner with Sales teams to drive product adoption and sustainable growth across customer segments, positioning yourself as a trusted advisor.
Dive deep into customer data using Excel to analyze job ad performance, identify underutilized features, and proactively spot opportunities.
Success in this role means conducting quality face-to-face customer conversations, running quarterly business reviews with compelling presentations that demonstrate ROI.
Matching Summary
Match Score: 85
SEEK is seeking a Customer Success Manager for their Kuala Lumpur office, who will partner with Sales to drive product adoption and improve recruitment outcomes for clients. The role requires strong analytical skills, face-to-face client engagement, and the ability to deliver training and presentations.
Skills & Requirements
Must-have
Drive product adoption and growth
Trusted advisor for recruitment challenges
Analyze customer data using Excel
Collaborate with Sales teams
Conduct quality customer conversations
Run quarterly business reviews
Facilitate in-person training sessions
Nice-to-have
Purpose-led organization
Challenging, rewarding, and inclusive environment
Ambitious growth plans
Passion for customers and community
Team collaboration and care
Execution with excellence
Long-term thinking and action
Key Requirements
Demonstrated experience facilitating group training and one-to-one consulting
Strong Excel skills for data analysis and reporting
Proven track record conducting field visits and building client relationships
Commercial acumen with experience partnering with Sales
Experience creating and delivering compelling presentations