Customer Experience Manager

Bupa Care Services

Leeds, United Kingdom
£competitive; bonus/equity: 10% management bonus; ...
Hybrid
Lead customer programme
Develop nps strategy
Improve customer experiences
The Customer Experience Manager leads the strategic customer programme across Care Services, ensuring exceptional experiences across all customer journeys and micro-moments

Job Summary

  • The Customer Experience Manager leads the strategic customer programme across Care Services, ensuring exceptional experiences across all customer journeys and micro-moments.
  • Develop and implement an engaging NPS strategy across care homes and Richmond Villages.
  • Our benefits are designed to make health happen for our people, including a global wellbeing programme, flexible working, and family friendly benefits.

Matching Summary

The Customer Experience Manager leads the strategic customer programme across Care Services, ensuring exceptional experiences across all customer journeys and micro-moments.

Salary

£Competitive; Bonus/Equity: 10% Management Bonus; Benefits: company car, 25 days holiday, Bupa health insurance, enhanced pension plan, life insurance, onsite gyms or local discounts, various other benefits and online discounts

Skills & Requirements

Must-have

  • Lead customer programme
  • Develop NPS strategy
  • Improve customer experiences
  • Deliver Customer Scorecards
  • Manage customer events

Nice-to-have

  • Shape outstanding customer experiences
  • Drive cultural change
  • Make health happen
  • Be you at Bupa

Key Requirements

  • Full UK driving licence
  • Marketing qualification or significant experience
  • Experience creating video content
  • Proven track record of project delivery

Work Rights

Not specified

Tailored Resume

Cover Letter