Guest Services Agent

Sofitel Sydney Wentworth

Richmond, Canada
Base: $31.20 following probation; benefits: compre...
On-site
Engaging smile and warm personality
Handle cash effectively and with accuracy
Focus attention on guest needs
Consistently offer professional, friendly and engaging service, greeting guests, checking them in, responding to requests, and settling accounts while providing exceptional service

Job Summary

  • Consistently offer professional, friendly and engaging service, greeting guests, checking them in, responding to requests, and settling accounts while providing exceptional service.
  • The company offers a comprehensive benefits package including extended medical, dental, vision, life insurance, disability benefits, a company-matched pension plan, and a GRSP.
  • The role requires a service-focused personality, the ability to handle multiple tasks in a fast-paced environment, and flexibility in working hours, including regular overnight shifts.

Matching Summary

Consistently offer professional, friendly and engaging service, greeting guests, checking them in, responding to requests, and settling accounts while providing exceptional service.

Salary

Base: $31.20 following probation; Benefits: comprehensive benefits package, duty meal, hotel stay, employee benefit card, company-matched pension plan, TransLink/YVR parking reimbursement

Skills & Requirements

Must-have

  • Engaging smile and warm personality
  • Handle cash effectively and with accuracy
  • Focus attention on guest needs
  • Respond to requests and settle accounts
  • Greet, check-in, and assist guests

Nice-to-have

  • Passionate hoteliers
  • Inclusive, empowering, and positive workplace
  • Make a difference through CSR activities
  • Live, work and play across the world

Key Requirements

  • Legally eligible to work in Canada
  • Valid work permit or visa
  • Previous customer related experience an asset
  • Prior experience with Opera Cloud or related system

Work Rights

Must be legally eligible to work in Canada

Tailored Resume

Cover Letter