Answers and directs phone calls, takes reservation inquiries, in room dining order taking, HotSOS requests, email and faxes in an efficient, courteous and professional manner to achieve maximum customer satisfaction
Job Summary
Answers and directs phone calls, takes reservation inquiries, in room dining order taking, HotSOS requests, email and faxes in an efficient, courteous and professional manner to achieve maximum customer satisfaction.
Develops guest connections, gains feedback, and actively seeks solutions to resolve problems, while utilizing and ensuring proper working condition of hotel systems.
Seeks opportunities for upselling higher room categories, Spa, Food and Beverages, and other hotel activities that generate revenue.
Matching Summary
Answers and directs phone calls, takes reservation inquiries, in room dining order taking, HotSOS requests, email and faxes in an efficient, courteous and professional manner to achieve maximum customer satisfaction.
Skills & Requirements
Must-have
Telephone switchboard operation
Hotel computer systems
Guest recognition and satisfaction
Security procedures knowledge
Four Seasons Chat platform proficiency
Efficient guest response
Nice-to-have
Harmonious professional relationships
Healthy and happy relations
Guest connection building
Maximizing guest seating
Key Requirements
Legal work authorization for Japan
Fluent English and Japanese business communication
Flexible schedule
Working technical knowledge of accounting principles
Ability to operate fax, scanner, copier, telephone, adding machine, calculator
Knowledge of computer equipment and Microsoft Office Suite, Opera, HotSOS, GRMS, MobileApp, Switchboard, Messenger