Service Desk Lead

Hitachi Rail

Hyderabad, India
It service desk operations
Technical issue resolution
End-user support
The Service Desk Lead is responsible for overseeing the daily operations of the IT Service Desk, ensuring the efficient and effective resolution of technical issues, and providing exceptional support to end-users

Job Summary

  • The Service Desk Lead is responsible for overseeing the daily operations of the IT Service Desk, ensuring the efficient and effective resolution of technical issues, and providing exceptional support to end-users.
  • Manage and mentor a team of Service Desk Analysts, including performance reviews, training, and scheduling, and act as an escalation point for complex technical issues.
  • We’re a global, team of innovators, fostering innovation through diverse perspectives and offering industry-leading benefits and flexible arrangements.

Matching Summary

The Service Desk Lead is responsible for overseeing the daily operations of the IT Service Desk, ensuring the efficient and effective resolution of technical issues, and providing exceptional support to end-users.

Skills & Requirements

Must-have

  • IT Service Desk operations
  • technical issue resolution
  • end-user support
  • ticketing system management
  • ITIL framework
  • Active Directory
  • Microsoft 365 administration

Nice-to-have

  • customer-focused
  • life experience
  • passion for achieving great things
  • fostering innovation
  • diverse perspectives
  • life balance

Key Requirements

  • 5+ years IT Service Desk experience
  • 2+ years leadership capacity
  • ITIL Foundation certification preferred
  • Bachelor's degree or equivalent experience

Work Rights

Not specified

Tailored Resume

Cover Letter