Director, Crm & Patient Experience - Aurora, Il

Sonova Group

Aurora, IL, United States
$170,000 - $190,000; not specified; not specified ...
Hybrid (on-site with two remote days)
Crm strategy and execution
Patient lifecycle management
Revenue accountability
The Director, CRM & Patient Experience role at Sonova Group in Aurora, IL, is a senior leadership position aimed at transforming patient acquisition and engagement strategies through effective CRM management. The ideal candidate will possess extensive experience in CRM strategy within a revenue-driven organization, focusing on improving patient conversion rates and lifetime value

Job Summary

  • The Director, CRM & Patient Experience is a senior, revenue-driving leadership role responsible for transforming how AudioNova acquires, converts, serves, and retains patients across the full funnel.
  • This role is a strategic growth lever for AudioNova, owning patient lifecycle strategy, CRM systems, measurement, and team performance, ensuring every interaction drives both commercial impact and an exceptional patient experience.
  • The position requires proven experience leading CRM strategy and execution in a US-based, revenue-driven or patient-focused organization, with expertise in customer/patient lifecycle management and enterprise CRM platforms.

Matching Summary

Match Score: 85

The Director, CRM & Patient Experience role at Sonova Group in Aurora, IL, is a senior leadership position aimed at transforming patient acquisition and engagement strategies through effective CRM management. The ideal candidate will possess extensive experience in CRM strategy within a revenue-driven organization, focusing on improving patient conversion rates and lifetime value.

Salary

$170,000 - $190,000; Not specified; Not specified

Skills & Requirements

Must-have

  • CRM strategy and execution
  • Patient lifecycle management
  • Revenue accountability
  • CRM platform optimization
  • Data governance and compliance
  • Team leadership and development

Nice-to-have

  • Scalable systems and processes
  • Insights-driven decision-making
  • Cross-functional collaboration
  • Creating structure in growth

Key Requirements

  • Proven CRM strategy and execution experience
  • Enterprise CRM platform experience
  • Experience leading multi-layered teams
  • Understanding of US data privacy requirements

Work Rights

Not specified

Tailored Resume

Cover Letter