Job Summary

• The Vice President will design and implement an enterprise-wide incident management program from the ground up, focusing on program design and organizational change.
• Key deliverables include an incident management framework, governance, change management plans, and executive-facing program roadmaps.
• Once established, the role transitions to leading major incident response, coordinating cross-functional teams, and driving root cause analysis.

Matching Summary

Salary

Base: $155,000-$185,000; Bonus/Equity: discretionary bonus incentives; Benefits: comprehensive benefits package

Skills & Requirements

Key Requirements

• 8+ years in Incident Management and ITSM
• Experience designing and implementing ITSM from low maturity
• Experience managing major incidents in complex environments
• Experience in regulated industries (financial services preferred)
• ITIL certification (Foundation minimum)
• Familiarity with regulatory frameworks (SOX, DORA, CSCRF)

Work Rights