Ms Engineer L1 (vietnamese And English - Bilingual)

NTT DATA

**
Fluency in vietnamese and english
First-line technical incident resolution
Customer sla adherence
** NTT DATA is seeking a bilingual (Vietnamese and English) MS Engineer (L1) to provide first-line technical support for clients’ IT infrastructure. The role focuses on monitoring systems, resolving incidents, and ensuring service level agreements are met, while offering a culture of diversity and inclusion within a global technology services leader. **

Job Summary

  • This role serves as the first point of contact for clients to ensure their IT infrastructure remains operational.
  • The position requires proactive identification and resolution of technical incidents while strictly adhering to service level agreements.
  • NTT DATA offers relocation support for Vietnamese-speaking candidates outside Malaysia and fosters a diverse, inclusive workplace.

Matching Summary

Match Score: 75

** NTT DATA is seeking a bilingual (Vietnamese and English) MS Engineer (L1) to provide first-line technical support for clients’ IT infrastructure. The role focuses on monitoring systems, resolving incidents, and ensuring service level agreements are met, while offering a culture of diversity and inclusion within a global technology services leader. **

Skills & Requirements

Must-have

  • Fluency in Vietnamese and English
  • First-line technical incident resolution
  • Customer SLA adherence
  • ITSM ticketing system usage
  • Infrastructure monitoring

Nice-to-have

  • Active listening techniques
  • Cross-cultural communication skills
  • Agile positive outlook
  • Root cause analysis experience
  • Client-centric service approach

Key Requirements

  • Diploma or degree in IT/Computer Science
  • 1-2 years IT helpdesk experience preferred
  • Fresh graduates are welcome to apply

Work Rights

Relocation support provided for Vietnamese speakers outside Malaysia

Sponsorship: available

Tailored Resume

Cover Letter