Job Summary

• The incumbent leads comprehensive vaping case management operations, overseeing case intake, processing, and resolution workflows across general and etomidate tracks.
• This role involves managing operational teams, coordinating with multiple agencies for seamless case handoffs and compliance monitoring, and ensuring effective implementation of case management policies and procedures.
• The incumbent works in a fast-paced environment managing multiple operational priorities and stakeholder relationships simultaneously to support the national effort against vaping through effective case management practices.

Matching Summary

Skills & Requirements

Key Requirements

• 5 to 7 years' experience in case management operations
• Proven leadership experience managing teams
• Demonstrated experience in inter-agency coordination
• Strong analytical and strategic thinking capabilities
• Excellent communication and stakeholder management skills
• Strong organisational and leadership skills

Work Rights