Remote Customer Support Representative – Healthcare Technology (veterans Focus)

MEDTRONIC

United States
Base: $21ph; bonus/equity: target of 5% annual bon...
Fully remote
Respond to customer product inquiries
Troubleshoot customer concerns
Document customer interactions accurately
This position is remote to enhance our competitive edge and expand our cross-functional collaboration efforts

Job Summary

  • This position is remote to enhance our competitive edge and expand our cross-functional collaboration efforts.
  • In this Tier 1, customer facing role, you will deliver timely, accurate support that helps ensure care is not disrupted.
  • Medtronic offers a competitive Salary and flexible Benefits Package.

Matching Summary

This position is remote to enhance our competitive edge and expand our cross-functional collaboration efforts.

Salary

Base: $21/hour; Bonus/Equity: Target of 5% annual bonus; Benefits: Comprehensive benefits plan, 4 weeks PTO, 10 paid holidays, 401(k) match, subsidized degree programs

Skills & Requirements

Must-have

  • Respond to customer product inquiries
  • Troubleshoot customer concerns
  • Document customer interactions accurately
  • Utilize internal knowledge bases
  • Phone and chat support

Nice-to-have

  • Serving veterans and contributing meaningfully
  • Compassionate world
  • Bold ideas with speed and decisiveness
  • Enhance competitive edge

Key Requirements

  • Minimum of 4 years of relevant work experience
  • Prior help desk or technical support experience
  • Ability to complete VA background clearance

Work Rights

Unrestricted U.S. work authorization required for non-Principal roles

Sponsorship: available

Tailored Resume

Cover Letter