Personal Banker

Barclays

Gurugram, India
Resolve customer queries and issues
Personalised customer interactions
Exceptional customer service
Provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels

Job Summary

  • Provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.
  • Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations.
  • Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.

Matching Summary

Provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.

Skills & Requirements

Must-have

  • Resolve customer queries and issues
  • Personalised customer interactions
  • Exceptional customer service
  • Collaborate with internal teams
  • Comply with regulatory requirements

Nice-to-have

  • Handle sensitive or complex information
  • Knowledge of banking operations
  • International contact centre experience

Key Requirements

  • Graduate minimum qualification
  • Voice role

Work Rights

Not specified

Tailored Resume

Cover Letter