French Bilingual Contact Center Representative, Loss Prevention

TD Ameritrade

Montréal, Quebec, Canada
Base: $45,700 - $61,000 cad; bonus/equity: not spe...
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Bilingual french and english proficiency
High school diploma or equivalent
Ability to de-escalate stressful situations
** TD Ameritrade is seeking a French Bilingual Contact Center Representative for their Loss Prevention team in Montréal. The role involves providing exceptional customer service by addressing inquiries and resolving issues while advocating for customer protection against fraud. **

Job Summary

  • You will serve as the voice of TD, delivering legendary customer service by resolving inquiries and providing advice on banking products.
  • The role involves protecting customers from potential fraud while working primarily offsite after a 12-week in-person training period.
  • TD offers comprehensive colleague development conversations, mentoring programs, and a competitive benefits plan to support career growth.

Matching Summary

Match Score: 75

** TD Ameritrade is seeking a French Bilingual Contact Center Representative for their Loss Prevention team in Montréal. The role involves providing exceptional customer service by addressing inquiries and resolving issues while advocating for customer protection against fraud. **

Salary

Base: $45,700 - $61,000 CAD; Bonus/Equity: Not specified; Benefits: Competitive health, savings, and retirement plans

Skills & Requirements

Must-have

  • Bilingual French and English proficiency
  • High School Diploma or equivalent
  • Ability to de-escalate stressful situations
  • Multitasking across multiple computer screens
  • Digital literacy with various devices

Nice-to-have

  • Experience in financial industry preferred
  • Experience in customer service industry preferred
  • Curiosity to help customers meet needs
  • Resiliency and positive attitude
  • Integrity managing sensitive information

Key Requirements

  • High School Diploma or equivalent
  • Fluency in both French and English
  • NOC Code 14201 classification

Work Rights

Not specified

Tailored Resume

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