Senior Manager - Learning & Knowledge Measurement & Technology Project Manager (hybrid)

Capital One

Chicago, IL, US
Base: $161,500 - $202,800; bonus/equity: eligible ...
Hybrid
Learning impact measurement strategy
Learning technology roadmap
Data-driven insights
Redefine how learning and knowledge impact is quantified, connecting interventions to business outcomes like NPS, Resolution Rate, and Handle Time

Job Summary

  • Redefine how learning and knowledge impact is quantified, connecting interventions to business outcomes like NPS, Resolution Rate, and Handle Time.
  • Own the learning technology roadmap, identifying and implementing next-generation tools including AI-driven coaching and Knowledge Management systems.
  • Inspire, empower, and support a team of professionals while strategically planning, overseeing, and improving measurement of team and business impact.

Matching Summary

Redefine how learning and knowledge impact is quantified, connecting interventions to business outcomes like NPS, Resolution Rate, and Handle Time.

Salary

Base: $161,500 - $202,800; Bonus/Equity: Eligible to earn performance based incentive compensation; Benefits: Comprehensive, competitive, and inclusive set of health, financial and other benefits

Skills & Requirements

Must-have

  • learning impact measurement strategy
  • learning technology roadmap
  • data-driven insights
  • stakeholder influence
  • people leadership
  • project management

Nice-to-have

  • visionary leader
  • expert measurement practitioner
  • influential partner
  • customer-obsessed innovation

Key Requirements

  • 5 years of experience in learning technology
  • 5 years of experience in project management
  • 5 years of experience in client consulting
  • 3 years of experience in people leadership
  • High School Diploma, GED, or equivalent certification

Work Rights

Not specified

Tailored Resume

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