Medical Information Customer Experience Specialist (6-month Replacement Contract)

pfizer.dk

Hybrid
Provide technical and medical information
Respond to inquiries via multiple channels
Document inquiry and response accurately
Medical Information Customer Experience Specialist provides technical and medical information to Healthcare Professionals and patients/caregivers with high a degree of quality and customer service in the local language

Job Summary

  • Medical Information Customer Experience Specialist provides technical and medical information to Healthcare Professionals and patients/caregivers with high a degree of quality and customer service in the local language.
  • The role involves researching and responding to inquiries received via multiple channels, documenting them accurately, and identifying/reporting adverse events and product quality complaints.
  • Pfizer is a patient-centric company guided by values of courage, joy, equity, and excellence, fostering a trusting, flexible workplace culture that encourages work-life harmony.

Matching Summary

Medical Information Customer Experience Specialist provides technical and medical information to Healthcare Professionals and patients/caregivers with high a degree of quality and customer service in the local language.

Skills & Requirements

Must-have

  • Provide technical and medical information
  • Respond to inquiries via multiple channels
  • Document inquiry and response accurately
  • Identify and report adverse events
  • Provide response in customer's local language

Nice-to-have

  • Continuous improvement opportunities
  • Patient centric company culture
  • Digital transformation strategy
  • Work life harmony
  • Diverse and inclusive workforce

Key Requirements

  • Degree in life science/healthcare
  • 1-2 years medical information experience
  • Customer Service experience preferred
  • English C2 level
  • Czech and Slovak mother tongue

Work Rights

Not specified

Tailored Resume

Cover Letter