Digital Adoption Representative

Caterpillar Inc.

Onsite
Digital enablement and adoption
Dealer digital transformation
Product adoption and usage
As a Digital Adoption Representative (DAR), you will be the primary resource for digital enablement and adoption, serving as a strategic advisor to dealer leadership and operational teams

Job Summary

  • As a Digital Adoption Representative (DAR), you will be the primary resource for digital enablement and adoption, serving as a strategic advisor to dealer leadership and operational teams.
  • Your role is central to delivering best-in-class customer and dealer support across all digital touchpoints, leveraging real-time insights to anticipate needs and streamline operational efficiency.
  • You will drive dealer digital transformation, champion product adoption, enable customer success, facilitate feedback loops, lead change management, collaborate across functions, and support training and onboarding.

Matching Summary

As a Digital Adoption Representative (DAR), you will be the primary resource for digital enablement and adoption, serving as a strategic advisor to dealer leadership and operational teams.

Skills & Requirements

Must-have

  • digital enablement and adoption
  • dealer digital transformation
  • product adoption and usage
  • customer success and value
  • change management and influence
  • collaboration across functions

Nice-to-have

  • customer focus and loyalty
  • service excellence and proactivity
  • relationship management skills
  • deep understanding of dealer operations

Key Requirements

  • English and Japanese language proficiency
  • Must work onsite five days a week
  • No relocation or visa sponsorship

Work Rights

Not specified

Tailored Resume

Cover Letter