Business Support Centre Customer Support Advisor

Maximus

Leicester, United Kingdom
On-site
Customer service experience
Effective written and verbal communication
Web chat facility knowledge
Maximus is seeking a Business Support Centre Customer Support Advisor to provide exceptional customer service and administrative support in Leicester, UK. The role involves assisting participants in various employment programs and requires strong communication skills, problem-solving abilities, and attention to detail

Job Summary

  • The role serves as the first point of contact for participants joining government schemes such as Access to Work Mental Health Programme and Student Bursary Support Service.
  • Advisors are responsible for assessing eligibility, booking participants into schemes, and managing complex inbound queries across phone, web chat, SMS, and email channels.
  • Maximus is a Disability Confident Leader committed to diversity, equity, and inclusion with a guaranteed interview scheme for qualified applicants with disabilities.

Matching Summary

Match Score: 85

Maximus is seeking a Business Support Centre Customer Support Advisor to provide exceptional customer service and administrative support in Leicester, UK. The role involves assisting participants in various employment programs and requires strong communication skills, problem-solving abilities, and attention to detail.

Skills & Requirements

Must-have

  • Customer service experience
  • Effective written and verbal communication
  • Web chat facility knowledge
  • Microsoft Packages experience
  • Data Protection Act compliance

Nice-to-have

  • Customer Service qualification
  • Advanced Excel skills
  • Empathy in sensitive situations
  • Positive approach to work
  • Logical problem solving ability

Key Requirements

  • Customer Service experience required
  • Experience using Microsoft Packages
  • Knowledge of Data Protection Act

Work Rights

Not specified

Tailored Resume

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