Solera Holdings LLC is seeking an Inside Customer Success Representative to build and maintain relationships with customers while resolving their issues and driving customer loyalty. The ideal candidate should possess strong problem-solving skills, have experience in customer success, and be comfortable working in a fast-paced environment
Job Summary
Solera is a global leader processing over 300 million digital transactions annually for partners in more than 90 countries.
The Inside Customer Success Representative will build strong relationships with large and medium-sized customers while resolving issues and driving retention.
Candidates must be comfortable using automation tools and thrive in a fast-paced, change-heavy environment while acting as the voice of the customer.
Matching Summary
Match Score: 85
Solera Holdings LLC is seeking an Inside Customer Success Representative to build and maintain relationships with customers while resolving their issues and driving customer loyalty. The ideal candidate should possess strong problem-solving skills, have experience in customer success, and be comfortable working in a fast-paced environment.
Skills & Requirements
Must-have
3+ years customer success experience
Strong verbal and written communication skills
Experience with Salesforce or similar CRM tools
Ability to manage multiple customer accounts simultaneously
Conflict resolution and problem-solving skills
Nice-to-have
Familiarity with DOT/FMCSA/CSA regulations
French language proficiency
Experience with Five9 telephony platform
Knowledge of ELD mandates in transportation
Consultative selling approach
Key Requirements
Bachelor's degree or equivalent work experience
3+ years in customer success, account management, sales, or consulting
Intermediate to advanced understanding of Salesforce