Incident Management Officer With German

Accenture Australia

**
Strong german and english communication skills
Understanding of reactive case lifecycle
Ability to handle high-risk escalations
** Accenture Australia is seeking an Incident Management Officer with proficiency in German to coordinate customer support and ensure efficient problem resolution. The role emphasizes customer advocacy, operational health insights, and collaboration within a hybrid work environment. **

Job Summary

  • The Incident Management Officer acts as the single commander to coordinate complex reactive support and resolution for a set portfolio of accounts.
  • Employees enjoy flexible working hours, 23 vacation days with a loyalty scheme, and access to comprehensive wellness subscriptions.
  • The role requires owning the positive outcome for the customer's reactive support experience journey while developing insights for operational health.

Matching Summary

Match Score: 75

** Accenture Australia is seeking an Incident Management Officer with proficiency in German to coordinate customer support and ensure efficient problem resolution. The role emphasizes customer advocacy, operational health insights, and collaboration within a hybrid work environment. **

Skills & Requirements

Must-have

  • Strong German and English communication skills
  • Understanding of reactive case lifecycle
  • Ability to handle high-risk escalations

Nice-to-have

  • Customer service experience
  • Positive energetic attitude
  • Microsoft Office Suite proficiency

Key Requirements

  • Bachelor's degree or equivalent experience
  • German language proficiency B2-C1 level
  • 1 year customer service experience preferred

Work Rights

Not specified

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