The Customer Care team is responsible for building trusted, long-term relationships with our customers and their dogs
Job Summary
The Customer Care team is responsible for building trusted, long-term relationships with our customers and their dogs.
The Concierge Specialist is a newly created role on our Customer Care team, playing a critical role in shaping a customer’s first impression of Sundays.
This role owns proactive, outbound communication with new subscribers from their first delivery through their third, ensuring a smooth onboarding experience and building early trust.
Matching Summary
The Customer Care team is responsible for building trusted, long-term relationships with our customers and their dogs.
Skills & Requirements
Must-have
proactive outbound communication
customer onboarding experience
personalized support
cross-functional collaboration
Nice-to-have
empathy and expertise
building trusted relationships
human-grade pet food
shared core values
Key Requirements
hourly position
reports directly to Customer Experience leadership