Enterprise Operations Engineer Ii - Multimedia

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Audio visual technology product support
Video conferencing technology resolution
Itsm process management
The Multimedia Services team is looking for an Enterprise Operations Engineer II to join the team in multiple areas around the globe, focused on lifecycle refresh, transformational initiatives, and service delivery

Job Summary

  • The Multimedia Services team is looking for an Enterprise Operations Engineer II to join the team in multiple areas around the globe, focused on lifecycle refresh, transformational initiatives, and service delivery.
  • The role involves planning and implementing strategic refresh projects, acting as product support for audio visual technology, and leading resolution and problem management for various AV systems.
  • You will be a key contributor to a dynamic Employee Digital Experience team, enabling, connecting, and empowering colleagues globally.

Matching Summary

The Multimedia Services team is looking for an Enterprise Operations Engineer II to join the team in multiple areas around the globe, focused on lifecycle refresh, transformational initiatives, and service delivery.

Skills & Requirements

Must-have

  • Audio visual technology product support
  • Video conferencing technology resolution
  • ITSM process management
  • Global enterprise AV technology experience
  • Collaboration platforms knowledge

Nice-to-have

  • Customer service focus
  • Strong written and verbal communication
  • Outcomes oriented
  • Analytical skills

Key Requirements

  • Experience in installation, configuration and management of AV technologies
  • Proficient in technical infrastructure (audio visual, network, security)
  • Knowledge of collaboration platforms (Microsoft Teams, Zoom, Webex)
  • Demonstrated focus and success on customer service
  • Strong, confident, and exacting writer and speaker

Work Rights

Not specified

Tailored Resume

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