Digital Customer Success Program Manager

Workday

Atlanta, GA, USA
Base: $95,200 - $142,800 usd (atlanta); base: $90,...
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5+ years program management experience
Customer success operations expertise
Cross-functional coordination skills
** Workday is seeking a Digital Customer Success Program Manager to enhance its global customer success programs. The ideal candidate will have experience in program management and customer engagement, with a focus on cross-functional coordination and digital tool improvement. **

Job Summary

  • This role is central to shaping how Workday scales its customer success programs globally through digital initiatives.
  • The team operates on a Council model to co-author roadmaps with field partners, ensuring solutions are grounded in real-world needs.
  • Workday offers a flexible work approach requiring at least half of the time each quarter to be spent in-office or in the field.

Matching Summary

Match Score: 75

** Workday is seeking a Digital Customer Success Program Manager to enhance its global customer success programs. The ideal candidate will have experience in program management and customer engagement, with a focus on cross-functional coordination and digital tool improvement. **

Salary

Base: $95,200 - $142,800 USD (Atlanta); Base: $90,500 - $160,700 USD (Other US locations); Bonus/Equity: Eligible for Workday Bonus Plan or role-specific commission/bonus and annual refresh stock grants

Skills & Requirements

Must-have

  • 5+ years program management experience
  • Customer success operations expertise
  • Cross-functional coordination skills
  • Roadmap and delivery planning
  • Digital customer engagement design

Nice-to-have

  • Gainsight or Planhat platform knowledge
  • AI-powered productivity improvements
  • Design thinking application
  • Enterprise software industry background
  • PMP, Agile, or SAFe certification

Key Requirements

  • 5+ years experience in program management or customer success operations
  • Experience translating business needs into roadmaps
  • Project Management Certification (PMP, Agile, SAFe) preferred

Work Rights

Not specified

Tailored Resume

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