Omnipay Service Manager

Fiserv Com

Not specified (potentially hybrid or flexible)
Client relationship management
Ticket resolution
Service delivery
Fiserv is seeking an OmniPay Service Manager to enhance client relationships and manage service delivery for financial services clients in a fast-paced fintech environment. The role requires strong client-focused skills and the ability to resolve inquiries, support service reviews, and maintain operational performance

Job Summary

  • As an OmniPay Service Manager, you will build and maintain relationships and delight clients by supporting the services we provide to millions of their customers.
  • Take ownership of ticket and customer enquiries and resolve queries for your portfolio of clients promptly and in a controlled manner.
  • Deliver training and guidance to new and existing clients and assist in coaching and upskilling team members when required.

Matching Summary

Match Score: 85

Fiserv is seeking an OmniPay Service Manager to enhance client relationships and manage service delivery for financial services clients in a fast-paced fintech environment. The role requires strong client-focused skills and the ability to resolve inquiries, support service reviews, and maintain operational performance.

Skills & Requirements

Must-have

  • Client relationship management
  • Ticket resolution
  • Service delivery
  • Operational performance monitoring
  • SLA reporting

Nice-to-have

  • Client advocacy
  • Team coaching
  • Financial services operations
  • Payment processing experience

Key Requirements

  • Client-focused
  • Strong relationship-building skills
  • Quality-focused with strong attention to detail
  • Self-motivated
  • PC literate, particularly with Microsoft Office

Work Rights

Not specified

Tailored Resume

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