Base: £27,498 py; bonus/equity: not specified; ben...
Hybrid
Customer complaints management
Telephony skills
Ms office proficiency
Iberdrola is seeking a Team Member for their Complaints Team in Glasgow. The position involves managing customer complaints and inquiries, ensuring a high standard of customer service, and requires a hybrid working arrangement after a probationary period
Job Summary
Working in the Complaints Team, our role is to engage with our customers, understand their experiences and resolve any issues as quickly as possible.
As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits including pension scheme matching, 36 days annual leave, healthcare options, and various employee discounts.
SP Energy Networks is part of the Iberdrola Group, a global leader in wind energy, committed to Scotland’s Net Zero ambition by 2044 and investing over £5.5 billion into the transmission network.
Matching Summary
Match Score: 85
Iberdrola is seeking a Team Member for their Complaints Team in Glasgow. The position involves managing customer complaints and inquiries, ensuring a high standard of customer service, and requires a hybrid working arrangement after a probationary period.
Salary
Base: £27,498 per annum; Bonus/Equity: Not specified; Benefits: Pension scheme with double match up to 10%, 36 days annual leave, healthcare options, employee discounts
Skills & Requirements
Must-have
Customer complaints management
Telephony skills
MS Office proficiency
Customer service environment experience
Complaint handling processes
Hybrid working arrangement
Nice-to-have
Influencing and negotiation skills
Ability to prioritise tasks
Teamwork skills
Willingness to learn
Process improvement involvement
Key Requirements
Experience in customer service environment
Experience handling complaints
Experience using MS Office, especially Excel
Work Rights
Must comply with UK immigration requirements if not a citizen