Job Summary

• Redefine how learning and knowledge impact is quantified, connecting interventions to business outcomes like NPS, Resolution Rate, and Handle Time.
• Own the learning technology roadmap, identifying and implementing next-generation tools including AI-driven coaching and Knowledge Management systems.
• This role is critical to a learning transformation journey, driving high business value through redefined learning and knowledge strategies and solutions.

Matching Summary

Salary

Base: $161,500 - $202,800; Bonus/Equity: performance based incentive compensation; Benefits: comprehensive, competitive, and inclusive set of health, financial and other benefits

Skills & Requirements

Key Requirements

• High School Diploma, GED, or equivalent certification
• At least 5 years of experience in learning technology
• At least 5 years of experience in project management or program management
• At least 5 years of experience in client consulting
• At least 3 years of experience in people leadership
• Bachelor’s Degree in Learning and Development, Learning or Educational Technology or Data Analytics
• 6+ years of experience in project management or program management
• 3+ years of experience support learning or knowledge in a large-scale, global operations or call-center environment
• 6+ years of experience in client consulting
• 4+ years of experience in people leadership

Work Rights