Critical Care Operations Manager

Advocate Health

Base: $44.15 - $66.25; bonus/equity: not specified...
Patient satisfaction improvement plans
Monitoring quality standards
Financial success of practice
Collaborates with the Director, Physician Practice Management and physician leadership to maintain an environment that is patient centered as evidenced by availability of open access including but not limited to the following: same day appointments, future appointments made, referrals made within the group, adherence to test result reporting guidelines, positive patient comments, and meeting/exceeding Key Results Area (KRA) goals

Job Summary

  • Collaborates with the Director, Physician Practice Management and physician leadership to maintain an environment that is patient centered as evidenced by availability of open access including but not limited to the following: same day appointments, future appointments made, referrals made within the group, adherence to test result reporting guidelines, positive patient comments, and meeting/exceeding Key Results Area (KRA) goals.
  • Ensures financial success of practice(s) by actively monitoring budget, physician productivity and fiscal operations of assigned cost centers.
  • Manages daily human resource functions related to Associates to ensure continued quality, development and retention reflecting the Advocate Experience of creating the best place for Associates to work, Creates an environment where the Associates are motivated to do their best, are routinely recognized for good work and achieves Associates Satisfaction scores consistent with AMG goals and standards.

Matching Summary

Collaborates with the Director, Physician Practice Management and physician leadership to maintain an environment that is patient centered as evidenced by availability of open access including but not limited to the following: same day appointments, future appointments made, referrals made within the group, adherence to test result reporting guidelines, positive patient comments, and meeting/exceeding Key Results Area (KRA) goals.

Salary

Base: $44.15 - $66.25; Bonus/Equity: Not specified; Benefits: Yes

Skills & Requirements

Must-have

  • patient satisfaction improvement plans
  • monitoring quality standards
  • financial success of practice
  • physician engagement operations
  • human resources administration
  • associate engagement

Nice-to-have

  • clinical innovation
  • consumer experience
  • value-based care
  • academic core of the enterprise

Key Requirements

  • Bachelor’s degree in healthcare/related field or equivalent
  • 3-5 years management experience
  • Excellent communication skills
  • Thorough understanding of practice management components
  • Ability to supervise professional & non-professional associates
  • Basic computer skills

Work Rights

Not specified

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