Systems Administrator（customer Service）

Solventum

Shanghai, China
Not specified; not specified; competitive pyy + be...
Hybrid
Sap system access management
Customer portal support (chk and tw)
Otc business process knowledge
This role is embedded within the Customer Service team rather than the IT department, requiring close daily collaboration with CSR staff

Job Summary

  • This role is embedded within the Customer Service team rather than the IT department, requiring close daily collaboration with CSR staff.
  • The position involves managing user access for two SAP systems and two customer portals while ensuring compliance and proper usage.
  • Solventum offers competitive pay and benefits, regularly benchmarking with comparable companies to ensure market alignment.

Matching Summary

This role is embedded within the Customer Service team rather than the IT department, requiring close daily collaboration with CSR staff.

Salary

Not specified; Not specified; Competitive pay and benefits benchmarked with comparable companies

Skills & Requirements

Must-have

  • SAP system access management
  • Customer portal support (CHK and TW)
  • OTC business process knowledge
  • User simulation testing
  • Technical issue escalation

Nice-to-have

  • Strong analytical skills for trend analysis
  • Experience leading system project teams
  • Subject matter expertise in ERP optimization
  • Ability to train lower-level co-workers

Key Requirements

  • Bachelor's degree required
  • 2-3 years relevant experience in system management or customer service
  • Must be legally authorized to work in China without sponsorship

Work Rights

Must be legally authorized to work in country without sponsorship

Tailored Resume

Cover Letter