It System Analyst

D&D Insurance Agency Inc

Urbandale, IA, United States
On-site
Real-time customer problem solving
Onboarding new customers
System setup and user questions
D&D Insurance Agency Inc is seeking an IT System Analyst to provide support and solutions for customer needs within their IT systems. The role involves troubleshooting, user support, and system configuration, and emphasizes strong communication and problem-solving skills

Job Summary

  • The Information Technology Analyst will utilize current systems to solve customer problems in real time to meet the needs of the business.
  • Coordinate with partners/stakeholders to assist with onboarding new customers and ensuring they are utilizing the system to achieve desired results.
  • Integrity is one of the nation’s leading independent distributors of life, health and wealth insurance products.

Matching Summary

Match Score: 85

D&D Insurance Agency Inc is seeking an IT System Analyst to provide support and solutions for customer needs within their IT systems. The role involves troubleshooting, user support, and system configuration, and emphasizes strong communication and problem-solving skills.

Skills & Requirements

Must-have

  • Real-time customer problem solving
  • Onboarding new customers
  • System setup and user questions
  • Remote troubleshooting and diagnostics
  • Configure basic system elements
  • Create and extract reports

Nice-to-have

  • Exceptional customer experience passion
  • Build additional efficiencies and FAQs

Key Requirements

  • Bachelors degree in IT or related field
  • 0-2 years of experience
  • Background in IT preferred
  • Articulate technical solutions
  • Strong communication skills
  • Strong analytical and problem-solving abilities

Work Rights

Not specified

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