Five9 is seeking a Senior Manager of Engineering for their AI Agents team, responsible for leading the development of AI-powered customer support solutions. The role involves team leadership, technical guidance, and cross-functional collaboration to ensure the successful delivery of a scalable AI platform
Job Summary
Lead the development and delivery of Five9’s AI Agent software platform, providing fully autonomous self-service agents for customer support, sales, and services.
Build and manage a high-performing engineering team, focusing on hiring, development, and fostering a culture of operational excellence and customer empathy.
Provide technical leadership, guide architecture discussions, and ensure the delivery of scalable, reliable, and production-grade AI-powered systems used in real-time customer conversations.
Matching Summary
Match Score: 85
Five9 is seeking a Senior Manager of Engineering for their AI Agents team, responsible for leading the development of AI-powered customer support solutions. The role involves team leadership, technical guidance, and cross-functional collaboration to ensure the successful delivery of a scalable AI platform.
Skills & Requirements
Must-have
AI Agent software platform
scalable, reliable, production-grade AI systems
real-time customer conversations
engineering processes
software development lifecycle
operational excellence
customer empathy
Nice-to-have
team-first culture
inclusive environment
authentic selves
AI-augmented engineering practices
responsible and effective use of AI
Key Requirements
3+ years leading or managing software engineering teams
8+ years professional software development experience
Experience participating in hiring and growing engineering teams