Complaints Regulatory Reporting Lead

Aig Com Ve

Base: $140,000 to $155,000; bonus/equity: eligible...
Hybrid
Design and delivery of complaint metric reporting
Translate complaints data into actionable intelligence
Design and maintain complaint metric frameworks
The Complaints Regulatory Reporting Lead at AIG Com Ve is a pivotal analytical role focused on enhancing complaints operations, regulatory compliance, and data strategy. The position requires extensive reporting experience in the insurance sector and strong analytical skills to transform complaints data into actionable insights

Job Summary

  • This role owns the design and delivery of complaint metric reporting across countries and products – translating complaints data into actionable intelligence that drives operational improvement, regulatory adherence, and management decision making.
  • Design and maintain complaint metric frameworks that go beyond volume tracking to surface root causes, emerging themes, and systemic process failures.
  • Partner with underwriting and claims metric teams to develop trend analyses and early warning indicators that enable proactive rather than reactive management of complaint risk.

Matching Summary

Match Score: 85

The Complaints Regulatory Reporting Lead at AIG Com Ve is a pivotal analytical role focused on enhancing complaints operations, regulatory compliance, and data strategy. The position requires extensive reporting experience in the insurance sector and strong analytical skills to transform complaints data into actionable insights.

Salary

Base: $140,000 to $155,000; Bonus/Equity: eligible for a bonus; Benefits: competitive benefits

Skills & Requirements

Must-have

  • design and delivery of complaint metric reporting
  • translate complaints data into actionable intelligence
  • design and maintain complaint metric frameworks
  • produce thematic analysis reports
  • build and maintain reports for regulatory compliance
  • conduct ongoing data quality analysis
  • define and enforce data standards

Nice-to-have

  • drive operational improvement
  • support management decision making
  • proactive rather than reactive management
  • embed good data hygiene
  • champion use of tools and automation

Key Requirements

  • 7+ years of reporting experience
  • Bachelor’s degree in Business, Data Analytics, or related field
  • Strong understanding of complaints regulatory frameworks
  • Proficiency in data visualization and reporting tools

Work Rights

Not specified

Tailored Resume

Cover Letter