Call Center Agent

AMERICAN INTERNATIONAL Group Inc

Mexico City, Mexico
Not specified; not specified; comprehensive total ...
In-person
Assisting with claims procedures
Policy status verification inquiries
Processing online policy payments
AIG is seeking a Call Center Agent in Mexico City to assist customers with insurance inquiries, claims, and policy management. The role emphasizes in-person collaboration within a supportive team environment and offers comprehensive benefits focused on employee well-being and professional development

Job Summary

  • The Call Center Agent is responsible for providing immediate assistance regarding endorsement procedures, policy status, collections, renewals, reinstatements, and claims follow-up.
  • This position is part of the Mexico Contact Center team where agents assist customers before and after a claim occurs during specific business hours.
  • AIG values in-person collaboration as vital to its culture and requires team members to be primarily in the office to create a supportive environment.

Matching Summary

Match Score: 85

AIG is seeking a Call Center Agent in Mexico City to assist customers with insurance inquiries, claims, and policy management. The role emphasizes in-person collaboration within a supportive team environment and offers comprehensive benefits focused on employee well-being and professional development.

Salary

Not specified; Not specified; Comprehensive Total Rewards Program including health, wellbeing, financial security, and professional development benefits

Skills & Requirements

Must-have

  • Assisting with claims procedures
  • Policy status verification inquiries
  • Processing online policy payments
  • Guiding customers through renewal processes
  • In-office collaboration required

Nice-to-have

  • Strong communication skills
  • Ability to manage risk scenarios
  • Commitment to inclusive culture
  • Professional development mindset

Key Requirements

  • Must be available for Monday-Friday shifts
  • Willingness to work primarily in-office
  • No specific degree or license mentioned

Work Rights

Not specified

Tailored Resume

Cover Letter