Base: $45,700 - $61,000 cad; bonus/equity: not spe...
Outstanding customer service experience
Resolve customer inquiries at first contact
Achieve performance objectives
As the voice of TD, you’ll be passionate about understanding our customers, assisting in-bound callers with account inquiries, or resolving an issue by providing advice and recommending a TD product or service
Job Summary
As the voice of TD, you’ll be passionate about understanding our customers, assisting in-bound callers with account inquiries, or resolving an issue by providing advice and recommending a TD product or service.
You’ll consistently deliver legendary customer service by providing each caller with the right solutions to meet their unique banking needs.
After completing in-person training and onboarding sessions, you’ll work primarily offsite, spending about 95% of your time at your secure, private workspace.
Matching Summary
As the voice of TD, you’ll be passionate about understanding our customers, assisting in-bound callers with account inquiries, or resolving an issue by providing advice and recommending a TD product or service.
Salary
Base: $45,700 - $61,000 CAD; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
outstanding customer service experience
resolve customer inquiries at first contact
achieve performance objectives
navigate computer systems accurately
work independently and as part of a team
manage sensitive customer information
Nice-to-have
passion for understanding customers
curiosity to help customers
resiliency in challenging situations
positive attitude
passion to assist customers
Key Requirements
High School Diploma or equivalent
Bilingual – is an asset (French & English)
Relevant experience in financial or service industries
Ability to multitask and navigate through computer systems
Digital literacy across a broad range of devices
Integrity when managing sensitive customer information