As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers
Job Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
The Customer Banking Specialist will have in-depth conversations with customers to support their overall banking needs and complete Financial Health Checks.
The role involves problem solving, providing effective solutions, and championing processes while driving a risk-adverse culture.
Matching Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
Skills & Requirements
Must-have
Exceptional Customer Service experience
Excellent communication skills
Ability to articulate financial terms clearly
Problem solving and effective solutions
Ability to work in busy retail environment
Drive risk-adverse culture
Nice-to-have
Genuine interest in financial wellbeing
Ability to ask the right questions
Provide holistic banking solutions
Support digital banking adoption
Key Requirements
Proven experience in Customer Service
Experience in Financial Services, Retail or Hospitality
Availability to cover predetermined roster of 25 hours per week