Maersk Singapore Pte. Ltd. is seeking an SEA Area Head of Customer Success to drive customer engagement and operational excellence across Southeast Asia. The ideal candidate will have extensive experience in sales processes and customer success, along with strong leadership skills, to ensure alignment with regional strategies and enhance customer experiences
Job Summary
The role acts as a strategic partner to Area Sales Managers to drive the Sales Leadership Team agenda and regional strategy alignment.
The incumbent will lead a team of Customer Success Partners and Customer Solutions Managers while standardizing processes across Southeast Asia.
Maersk seeks a leader with deep analytical skills to translate insights into actionable strategies for operational excellence and continuous improvement.
Matching Summary
Match Score: 85
Maersk Singapore Pte. Ltd. is seeking an SEA Area Head of Customer Success to drive customer engagement and operational excellence across Southeast Asia. The ideal candidate will have extensive experience in sales processes and customer success, along with strong leadership skills, to ensure alignment with regional strategies and enhance customer experiences.
Skills & Requirements
Must-have
8-10 years experience in sales processes
4-5 years leadership experience
Deep understanding of pipeline management
Proven ability to lead matrix organizations
Strong stakeholder management skills
Nice-to-have
Experience within the logistics industry
Continuous improvement mindset
Collaborative team player across geographies
Solutions-oriented approach to challenges
Key Requirements
Minimum 8-10 years experience in Sales Processes or Commercial Operations
At least 4-5 years of leadership experience
Experience preferably within the logistics industry