Veterinary Client Care Assistant

LINNAEUS Group

Winchmore Hill, United Kingdom
Base: £29,243.76 py; bonus/equity: not specified; ...
Onsite
Client and patient service
Appointment booking and diary management
Telephone and email communication
Working at a busy veterinary practice, you will be responsible for ensuring both our clients and patients receive a professional five-star service throughout their time with us

Job Summary

  • Working at a busy veterinary practice, you will be responsible for ensuring both our clients and patients receive a professional five-star service throughout their time with us.
  • Our front-of-house teams are the face and voice of our business therefore, this role is extremely valued within the hospital team.
  • Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.

Matching Summary

Working at a busy veterinary practice, you will be responsible for ensuring both our clients and patients receive a professional five-star service throughout their time with us.

Salary

Base: £29,243.76 per annum; Bonus/Equity: Not specified; Benefits: 5 weeks holiday plus bank holidays and Birthday Leave, Staff discount schemes, Life Assurance, Enhanced sickness pay, Enhanced equal family leave, E-car salary sacrifice scheme, Employer contribution pension scheme, Wellness program, Eyecare voucher scheme, Free annual Flu jab, Cycle to work scheme, Recruitment referral reward scheme

Skills & Requirements

Must-have

  • Client and patient service
  • Appointment booking and diary management
  • Telephone and email communication
  • Payment processing
  • Administrative duties for clinical team
  • IT skills (Word, Excel, Outlook)

Nice-to-have

  • Professional five-star service
  • Personal, professional, and empathetic
  • Fast-paced, high-pressured environment
  • Team player
  • Attention to detail

Key Requirements

  • Reception or Customer Service experience essential
  • Veterinary industry experience preferable
  • Flexibility to work on a rota basis
  • Ability to stay focused under pressure and multitask

Work Rights

Not specified

Tailored Resume

Cover Letter