Transition Management/ Service Delivery Governance Specialist (ITIL )

NTT SINGAPORE PTE. LTD.

Singapore, Singapore
Not specified
Itil governance framework expertise
Sharepoint documentation management
Power automate workflow automation
NTT Singapore Pte. Ltd. is seeking a Service Delivery Governance Specialist proficient in ITIL and experienced in project and transition management. The role involves establishing service management standards, conducting audits, and driving continuous improvement initiatives within IT Operations

Job Summary

  • This role is responsible for creating, implementing, and maintaining Service Management standards while conducting thorough reviews and audits of IT Operations.
  • The specialist will leverage automation tools like Power Automate to streamline governance processes and enhance the efficiency of audit workflows.
  • Candidates must possess seasoned knowledge of ITIL frameworks and demonstrate practical experience in delivering training sessions for service management adoption.

Matching Summary

Match Score: 85

NTT Singapore Pte. Ltd. is seeking a Service Delivery Governance Specialist proficient in ITIL and experienced in project and transition management. The role involves establishing service management standards, conducting audits, and driving continuous improvement initiatives within IT Operations.

Skills & Requirements

Must-have

  • ITIL governance framework expertise
  • SharePoint documentation management
  • Power Automate workflow automation
  • Service delivery audit execution
  • KPI tracking and analysis

Nice-to-have

  • Six Sigma Green Belt certification
  • Cross-functional team collaboration
  • Stakeholder influence skills
  • Continuous improvement mindset
  • Training and enablement delivery

Key Requirements

  • Bachelor's degree in Business Management or related field
  • Seasoned experience in service delivery governance
  • ITIL Foundation/Intermediate/Expert certification preferred
  • Proven track record in internal auditing or compliance
  • Strong project management capabilities

Work Rights

Not specified

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