An IT Application Support is responsible for providing first-line support for assigned applications and systems to ensure smooth day-to-day business operations
Job Summary
An IT Application Support is responsible for providing first-line support for assigned applications and systems to ensure smooth day-to-day business operations.
The role acts as the initial point of contact for system-related issues, logging and categorizing incidents, performing basic troubleshooting, and escalating unresolved issues to Level 2 or vendors when necessary.
The position also supports system testing, documentation, and user guidance to maintain application stability and service quality.
Matching Summary
An IT Application Support is responsible for providing first-line support for assigned applications and systems to ensure smooth day-to-day business operations.
Skills & Requirements
Must-have
Provide first-line support for applications
Log and categorize incidents
Perform basic troubleshooting
Escalate unresolved issues
Support system testing and documentation
Nice-to-have
Support local application development
Support business Day to Day operation
End to end Supply Chain processes
Ability to handle ambiguity
Strong communication skills
Key Requirements
2 to 4 years of working exposure or experience
Experience in application or process management tools