Customer Success Agent

GLOBAL PAYMENT HOLDING COMPANY

Technical information and advice
Respond to client inquiries
Research and develop solutions
Provide accurate and timely technical information, advice, and assistance regarding the organization's product and services

Job Summary

  • Provide accurate and timely technical information, advice, and assistance regarding the organization's product and services.
  • Undertake research and develop proposal to new solutions to solve technical problems and follow-up on the status of outstanding issues.
  • Solidifies client relationship through accurate and timely communication.

Matching Summary

Provide accurate and timely technical information, advice, and assistance regarding the organization's product and services.

Skills & Requirements

Must-have

  • technical information and advice
  • respond to client inquiries
  • research and develop solutions
  • maintain up-to-date documentation
  • resolve client issues
  • client communication

Nice-to-have

  • predict client needs
  • promote new products
  • advocate for the client
  • team collaboration

Key Requirements

  • Bachelor's Degree or equivalent experience
  • Minimum 6 Years Relevant Experience
  • Minimum 4 Years Relevant Experience in credit card industry
  • Microsoft Office including Excel macros

Work Rights

Not specified

Tailored Resume

Cover Letter