The Customer Solutions Analyst plays a pivotal role in delivering exceptional value to our clients by providing high-quality technical support across our diverse application portfolio
Job Summary
The Customer Solutions Analyst plays a pivotal role in delivering exceptional value to our clients by providing high-quality technical support across our diverse application portfolio.
Deliver expert-level client support for S&P Global's Horizon Group products, specializing in Energy Transition, Sustainability, and Risk Data solutions through multi-channel engagement including phone, email, and direct client consultations – primarily to financial clients.
This role offers outstanding opportunities for personal and professional development, enabling you to become a global expert in energy and sustainability intelligence.
Matching Summary
The Customer Solutions Analyst plays a pivotal role in delivering exceptional value to our clients by providing high-quality technical support across our diverse application portfolio.
Skills & Requirements
Must-have
Technical support for Horizons products
Energy transition and sustainability data
Client workflow analysis
Root cause analysis for complex issues
Multi-channel client engagement
AI concepts and prompts
Nice-to-have
Global, multicultural environment
Customer-focused mindset
Adaptability to new technologies
Team player and collaborator
Key Requirements
3-5 years of industry experience
3-5 years of client support experience
Bachelor’s degree in Business, Finance, Economics, or related field
Experience with Salesforce Service Cloud or ServiceNow