Technical Support Engineer – Bilingual (french And English Speaker)
HP, Inc.
United Kingdom
Fluent in english and french spoken and written
Troubleshoot and resolve customer technical issues
Experience with crm systems and case documentation
The Graduate Technical Support Engineer plays a vital role in ensuring customer satisfaction by providing exceptional technical support for the HyperX range of gaming peripherals
Job Summary
The Graduate Technical Support Engineer plays a vital role in ensuring customer satisfaction by providing exceptional technical support for the HyperX range of gaming peripherals.
Responsibilities include independently identifying, troubleshooting, and resolving customer issues across telephone, email, social media, and chat channels.
Candidates must maintain up-to-date knowledge on all HyperX and competitor hardware/software products while managing logistical issues such as RMAs.
Matching Summary
The Graduate Technical Support Engineer plays a vital role in ensuring customer satisfaction by providing exceptional technical support for the HyperX range of gaming peripherals.
Skills & Requirements
Must-have
Fluent in English and French spoken and written
Troubleshoot and resolve customer technical issues
Experience with CRM systems and case documentation
Knowledge of PC architecture and Microsoft OS
Minimum 1 year customer support experience
Nice-to-have
Interest in computer gaming and peripherals
Knowledge of various gaming consoles
Additional European language skills like German or Spanish
Ability to manage logistical RMA issues
Technophile immersed in gaming scene
Key Requirements
Bachelor's degree or above
Recent graduate or within last year
Minimum 1 year previous customer support experience