Team Leader – Banking & Finance

Probe CX

Caulfield, Australia
Not specified; not specified; benefits include men...
Hybrid
Direct supervision of small team
Strict sla compliance adherence
Subcontractor relationship management
Probe CX is seeking a detail-oriented Team Leader for their Banking & Finance division, responsible for managing a small team and overseeing operational strategy. The role emphasizes communication, compliance, and financial accountability, with a hybrid work arrangement available after training

Job Summary

  • The role involves bridging people management and operational strategy by supervising a high-performing team and managing key financial stakeholders.
  • Candidates will oversee the national subcontractor network while ensuring strict adherence to client-mandated service levels and turnaround times.
  • The position offers access to an unlimited mental health platform and everyday savings through the Flare employee benefits provider.

Matching Summary

Match Score: 85

Probe CX is seeking a detail-oriented Team Leader for their Banking & Finance division, responsible for managing a small team and overseeing operational strategy. The role emphasizes communication, compliance, and financial accountability, with a hybrid work arrangement available after training.

Salary

Not specified; Not specified; Benefits include mental health platform and everyday savings

Skills & Requirements

Must-have

  • Direct supervision of small team
  • Strict SLA compliance adherence
  • Subcontractor relationship management
  • Revenue monitoring and budget targets
  • High attention to detail and accuracy

Nice-to-have

  • Thrives in fast-paced environment
  • Strong interpersonal communication skills
  • Ability to resolve complex escalations
  • Motivated to learn new systems

Key Requirements

  • Australian Citizenship required
  • Nationally Coordinated Criminal History Check
  • PEIC clearance required
  • Proven experience managing a small team

Work Rights

Must have Australian citizenship

Tailored Resume

Cover Letter