Branch Experience Team Lead - Delaware-hertel

KeyBank

Buffalo, New York, US
Base: $20.67 - $31.25 ph; bonus/equity: incentive ...
Exceptional client experience culture
Lead lobby engagement efforts
Supervise and coach teller teams
The Branch Experience Team Lead leads in-person branch activities in support of providing exceptional client experience in every interaction

Job Summary

  • The Branch Experience Team Lead leads in-person branch activities in support of providing exceptional client experience in every interaction.
  • This role is responsible for overseeing compliance with regulatory, security and internal audit and risk controls and ensuring any exceptions are satisfied with KeyBank standards.
  • Compensation for this role also includes incentive compensation which may include production, commission, and/or discretionary incentives.

Matching Summary

The Branch Experience Team Lead leads in-person branch activities in support of providing exceptional client experience in every interaction.

Salary

Base: $20.67 - $31.25 per hour; Bonus/Equity: Incentive compensation may include production, commission, and/or discretionary incentives; Benefits: Eligible for listed benefits

Skills & Requirements

Must-have

  • Exceptional client experience culture
  • Lead lobby engagement efforts
  • Supervise and coach Teller teams
  • Handle complex client issues
  • Ensure operational compliance

Nice-to-have

  • Problem solver and trusted advisor
  • Build and maintain interpersonal relationships
  • Model managerial courage
  • Drive adoption of client experience standards

Key Requirements

  • High School Diploma or GED required
  • Working knowledge of digital technology
  • Lead and coach on compliance issues
  • Experience in financial services industry
  • Working knowledge of branch network
  • Solid understanding of operations

Work Rights

Not specified

Tailored Resume

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