3-5 years management experience in enterprise customer success
Proven track record developing successful csm teams
Strong client positioning and presentation skills
ZipRecruiter is seeking a Manager of Enterprise Customer Success to lead a team responsible for the post-sales customer experience. The role emphasizes coaching, team development, and cross-department collaboration to optimize customer retention and revenue growth
Job Summary
The company's mission is to actively connect people to their next great opportunity through AI-driven smart matching technology.
This role involves leading a team responsible for campaign onboarding, performance reviews, and overall customer and revenue retention.
Employees enjoy a competitive salary, exceptional benefits package, flexible vacation, and an employer-matched 401(k) plan.
Matching Summary
Match Score: 85
ZipRecruiter is seeking a Manager of Enterprise Customer Success to lead a team responsible for the post-sales customer experience. The role emphasizes coaching, team development, and cross-department collaboration to optimize customer retention and revenue growth.
Salary
Base: $120,000; Bonus/Equity: Equity, bonuses, commission may be provided; Benefits: Full range of medical, financial, and other benefits including matched 401(k)
Skills & Requirements
Must-have
3-5 years management experience in enterprise customer success
Proven track record developing successful CSM teams
Strong client positioning and presentation skills
Experience analyzing employee and client performance data
Working knowledge of Microsoft Office and Google Suite
Nice-to-have
Digital advertising and recruitment advertising experience
Empathy and ability to lead by example
Passion for helping employees succeed and grow
Innovative mindset with high standards of results
Key Requirements
3-5 years of Management experience required
Internal senior level candidates with prior leadership experience accepted