Member Retention Specialist | Anytime Fitness Corporate (quill City Mall)

Inspire Brands Asia

Kuala Lumpur, Malaysia
Rm2,000 - rm2,300; not specified; not specified
On-site
Achieve billing and collection targets
Deliver outstanding member experience
Manage membership cancellations and freezes
This role is responsible for driving retention targets, managing defaulter collections, and delivering an outstanding member experience throughout their membership journey

Job Summary

  • This role is responsible for driving retention targets, managing defaulter collections, and delivering an outstanding member experience throughout their membership journey.
  • Key responsibilities include achieving successful billing targets, performing defaulter follow-ups, and conducting service calls for new members.
  • The ideal candidate will ensure 100% accuracy of new member profiles and promote the use of the AF App among members.

Matching Summary

This role is responsible for driving retention targets, managing defaulter collections, and delivering an outstanding member experience throughout their membership journey.

Salary

RM2000 - RM2300; Not specified; Not specified

Skills & Requirements

Must-have

  • Achieve billing and collection targets
  • Deliver outstanding member experience
  • Manage membership cancellations and freezes
  • Ensure accurate member profiles
  • Promote AF App usage

Nice-to-have

  • Proactive and customer-focused approach
  • Problem resolution skills
  • Service excellence

Key Requirements

  • 1-2 years in sales or customer service
  • Experience in fitness or BPO industry
  • Knowledge in Microsoft Word and Excel
  • Excellent written and verbal communication skills
  • Able to start immediately

Work Rights

Not specified

Tailored Resume

Cover Letter