As a Technical Escalation Manager, you will be responsible for coordinating efforts to resolve critical customer issues, customer-impacting situations, and major incidents
Job Summary
As a Technical Escalation Manager, you will be responsible for coordinating efforts to resolve critical customer issues, customer-impacting situations, and major incidents.
Achieve customer satisfaction by ensuring incidents or escalations are well and fully documented with the timely execution of action items.
Databricks is the data and AI company, enabling over 10,000 organizations worldwide to unify and democratize data, analytics and AI.
Matching Summary
As a Technical Escalation Manager, you will be responsible for coordinating efforts to resolve critical customer issues, customer-impacting situations, and major incidents.
Skills & Requirements
Must-have
Customer issue resolution
Incident management
Data warehousing and ETL technologies
Linux/Unix administration
Cloud experience (AWS, Azure, GCP)
Nice-to-have
Customer-obsessed approach
Data-driven decision making
Cross-functional collaboration
Key Requirements
8+ years of experience in customer support, escalation, SRE, or incident management
BS or Master's, or PhD in Computer Science or Computer Engineering, or related Engineering field
Written and spoken proficiency in both Japanese and English