Guest Relations Executive

CRAIG ROAD PROPERTY HOLDINGS PTE. LTD.

Singapore, Singapore
Knowledge of hotel services and departments
Ability to handle guest complaints promptly
Proficiency with property management systems
Serve as the main point of contact for all guest requests while ensuring customer satisfaction is paramount

Job Summary

  • Serve as the main point of contact for all guest requests while ensuring customer satisfaction is paramount.
  • Maintain thorough knowledge of hotel amenities, room features, and immediate downtown areas to provide accurate information.
  • Deliver authentic, sincere, and fun service by managing guest profiles, tracking requests, and resolving issues promptly.

Matching Summary

Match Score: 85

Serve as the main point of contact for all guest requests while ensuring customer satisfaction is paramount.

Skills & Requirements

Must-have

  • Knowledge of hotel services and departments
  • Ability to handle guest complaints promptly
  • Proficiency with Property Management Systems
  • Accurate room service order taking skills
  • Detailed knowledge of local area directions

Nice-to-have

  • Authentic and sincere communication style
  • Fun, energetic, and whimsical attitude
  • Accountable and responsible team player
  • Creative and outside the box thinking
  • Attentive and detail-oriented focus

Work Rights

Not specified

Tailored Resume

Cover Letter