Customer Service Representative Supervisor

Great Road Vet Hospital

Acton, MA, United States
Base: $19-$22ph; bonus/equity: performance-based b...
On-site
Client interaction management
Staff scheduling and supervision
Training material updates
Great Road Vet Hospital is seeking a Client Service Representative Supervisor in Acton, MA, to enhance client interactions and lead a customer service team. The ideal candidate will have veterinary experience, strong leadership skills, and a passion for exceptional client service

Job Summary

  • You will play a crucial role in ensuring every client interaction results in a positive and memorable impression.
  • Key responsibilities include managing staff schedules, assisting with hiring and training, addressing performance issues, and auditing end-of-day procedures.
  • We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Matching Summary

Match Score: 85

Great Road Vet Hospital is seeking a Client Service Representative Supervisor in Acton, MA, to enhance client interactions and lead a customer service team. The ideal candidate will have veterinary experience, strong leadership skills, and a passion for exceptional client service.

Salary

Base: $19-$22/hour; Bonus/Equity: performance-based bonuses; Benefits: 401(k) with company match, CE allowance, Employee pet discounts

Skills & Requirements

Must-have

  • Client interaction management
  • Staff scheduling and supervision
  • Training material updates
  • End-of-day procedure auditing
  • Veterinary setting experience

Nice-to-have

  • Compassionate and energetic demeanor
  • Fostering professional growth
  • Supportive workplace culture

Key Requirements

  • Minimum of three years of relevant experience in veterinary settings
  • Experience in human medical fields encouraged
  • Strong communication and leadership skills
  • Organizational abilities
  • High school diploma

Work Rights

Not specified

Tailored Resume

Cover Letter